SIA TELLYOURSTORY, Reg. No. 40103936004, registered office: Brīvības gatve 386/1-26, Rīga, LV-1024, Latvia, hereinafter referred to as the “Seller”, and the buyer which makes a purchase at our online store at www.tellyourstorycards.com, hereinafter referred to as the “Buyer”, conclude the following contract, hereinafter referred to as the “Contract”:
The Seller shall undertake to sell and deliver products to the Buyer according to the order placed by the Buyer.
1. Delivery and Payment Procedure
1.1. The Buyer shall order products on this homepage specifying the type and amount of the necessary products. The Seller shall prepare an invoice according to the order and send it to the Buyer by e-mail. Invoice shall be prepared electronically and be valid without signature.
1.2. If the Buyer does not receive a confirmation e-mail within two (2) working days after placing the order, the Buyer shall contact the Seller by e-mail.
1.3. The Seller shall ensure delivery of products within twenty (20) working days after receiving payment for the products, and agree upon time and place of delivery with the Buyer. Any written documents about the order and payment Seller will provide at Buyer's written request.
1.4. Should the Buyer choose delivery to the address in Latvia, the Buyer shall cover all delivery costs according to the pricelist and delivery terms of Latvijas Pasts. These costs shall be included in the invoice.
1.5. If the ordered products are delivered to the Buyer, but the Seller cannot contact the Buyer by phone and e-mail, or the Buyer refuses to accept the order, which was delivered to the Buyer on order, these products shall be kept by the Seller for three (3) months and may be received within three (3) months after contacting the Seller in advance and agreeing upon time and place of receipt of the products.
1.5.1. This clause shall not apply to unclaimed orders which are sent with payment on delivery. An unclaimed order shall not release the Buyer from obligation to cover costs of delivery, packaging and processing of Latvijas Pasts or Ekspress Pasts. If the Buyer does not claim its order, the Buyer shall cover delivery costs specified at the moment of preparing the order. Payment shall be made within ten (10) calendar days upon receipt of notification from the Seller’s representative.
2.1. The products offered at the Seller’s online store shall come with a guarantee in accordance with the guarantee terms and conditions stipulated by the manufacturer of the products, but the guarantee shall be no less than two (2) years.
3. Right of Withdrawal
3.1. The Buyer has the right to refuse the product within fourteen (14) calendar days from receipt of the product by sending a written refusal letter to the Seller. The Seller shall send a form of refusal letter to the Buyer by e-mail at the Buyer’s request.
3.2. The Buyer shall be obliged to return the product to the Seller within seven (7) days after sending the refusal letter. All costs incurred with regard to return of the product to the Seller shall be covered by the Buyer.
3.3. The Buyer may not exercise the right of withdrawal if the product is damaged.
4. Return of Products
4.1. A product shall be sent to the return address in original packaging.
4.2. In case of defective product, a receipt shall be attached with regard to return costs.
4.2.1. A product, which contains grammatical errors, shall not be considered a defective product.
4.2.2. A product, which has been damaged during postal delivery, shall not be considered a defective product.
4.3. A return form shall be completed and attached to the product.
4.4. The product shall be returned via Latvijas Pasts as a registered parcel.
4.5. Pursuant to Paragraph six, Section 12 of the Consumer Rights Protection Law of Latvia, “a consumer shall be responsible for preserving the quality and safety of a product during the period the right of withdrawal may be exercised”. The Seller shall reserve the right to refuse the Buyer to exercise the right of withdrawal or withhold compensation, if the product is damaged due to negligence during its use or the failure to follow instructions, if the original packaging of the product is lost or if its packaging is significantly damaged.
4.6. The Buyer has the right to withdraw the order, if the Seller has failed to observe the specified delivery periods of the goods. In other cases the Buyer has no right to withdraw the order made.
5. Content and Reproduction of Products
5.1. The Buyer has the right to use the product for its intended purposes.
5.2. The Buyer shall not be allowed to reproduce the product by making copies, rewriting its content, making it publicly available, publishing content of the entire product online in whatever form without agreeing upon this in writing in advance with the product’s authors Zane Veinberga and Ginta Salmiņa.
5.3. The Buyer shall not be allowed to sell the purchased product to any third party without agreeing upon this in writing in advance with the product’s authors Zane Veinberga and Ginta Salmiņa.
6. Processing of Data
6.1. By entering the required information when making the order, the Buyer shall confirm that it is aware and agrees that its data are used in order for the Seller to accept the Buyer’s order and to conduct delivery of products in line with the requirements of the Republic of Latvia. By entering information the Buyer shall agree that notifications are sent to its e-mail with regard to processing of the Buyer’s order.
7. The Contract has been prepared under the following legislation:
7.1. The Consumer Rights Protection Law;
7.2. The Cabinet Regulation No. 207 of 28 May 2002
“Regulations on Distance Contracts”.